MSA Resources
Working together to strengthen physicians voices of Surrey Memorial Hospital.
Effective Collaboration in Health Care
Orientation & Training
FHA releases its top 3 priorities for 2023/2024
Register for VersaPay
Medical Staff Bylaws
FE Funding Guidelines
View and download the FE Funding Guidelines PDF here.
View and download the FE Funding Guidelines - Non MD Medical Staff PDF here.
SMH Physician Parking
Surrey Memorial Hospital offers over forty (40) reserved stalls dedicated for physicians with a valid ePermit. Staff and Daily Pay are not permitted to park in these reserved stalls.
Read the full details on physician parking here.
New Member Orientation Guide
View the document here
A Physician’s Guide to Resources to Start Truth and Reconciliation
The National Day for Truth and Reconciliation on September 30th honours the Survivors and the thousands of children who never returned home from residential schools. This is a tragic and painful history with ongoing effects that we continue to see in our healthcare system today. September 30th also marks Orange Shirt Day, which supports reconciliation and commits us to the enduring truth that Every Child Matters.
Emergency Preparedness Information from Doctors of BC
Business Pathways Contingency Planning. Please refer to the "Emergency Preparedness Resources" tab:
Supports and Resources for BC Doctors during the 2024 Wildfire Season
https://www.doctorsofbc.ca/news/supporting-bc-doctors-during-2024-wildfire-season
DoBC Emergency Preparedness Resources for Physicians
Looking for Ideas for Engagement?
Search & Discover Strategies, ideas and solutions you can use:
Fraser Health Medical Staff
2023 Health Authority Engagement Survey Results
Medical Staff Rules
VersaPay Workflow Update
VersaPay Registration Process:
- Sign up for a Versapay account (secure.versapay.com).
- Once the registrant reaches the add bank account stage, a message will pop up that they must call 1-866-999-8729 to complete the process.
- VersaPay customer service will request the registrant's email address that was attached to an existing payment or transaction that has been processed in FEMS.
- If a claim has been forwarded to Versapay, the customer support agent will be able to see the claim and verify it using the email provided
- If there has not yet been a claim (either no claim at all, or FEMS has not submitted the claim to Versapay), the customer service agent may ask who the payor is to further verify it is a legitimate customer
- PLEASE NOTE: This is when the registrant will provide the name of the MSA or Physician Society that they are a member of
- Once verified, Versapay customer service will turn on the toggle that will allow the registrant to add the bank information. The registrant can then go back into Versapay and add their bank information.
VersaPay Change Bank Account Process:
1. Member calls 1-866-999-8729.
2. VersaPay customer service will request the member's email address that was attached to an existing payment or transaction that has been processed in FEMS.
3. Once verified, VersaPay customer service will turn on the toggle that will allow the registrant to add the bank information. The registrant can then go back into Versapay and add their bank information.
At no time will Versapay ask for personal information (i.e., SIN, bank account, etc.). If you have any further questions, please email [email protected]
FEMS Resources
WHAT IS THE FACILITY ENGAGEMENT MANAGEMENT SYSTEM
The Facility Engagement Management System (FEMS) is a web-based information system that provides overall business management support and functions for the Facility Engagement Initiative at both the site and provincial levels. All physician societies with full funding status will use FEMS, at no cost to them, to support their facility engagement work.
WHAT DOES FEMS DO?
For all physicians and allied health professionals: Processes and tracks sessional claims for facility engagement activities, and collects feedback for evaluation purposes. • For physician society executives and staff: Supports the management, tracking and reporting of engagement activities and fund usage, and imports financial transactions into its accounting system.
WHO CAN USE FEMS?
Physicians
Allied Health Professionals
Physician Society Staff
WHY IS FEMS BEING USED?
At the individual physician level, sessional claims can be paid electronically allowing for faster processing times. For ease, claims can also be submitted and viewed through the mobile application of FEMS.
At the facility level, FEMS will reduce the physician society’s administrative burden related to the processing of claims, and assist in the management of engagement activities and funds.
For the Ministry of Health and Doctors of BC, FEMS allows for standardized electronic reporting at several levels, and tracking of physician feedback against engagement activities.
Comparative, aggregated analyses for the Facility Engagement Initiative will be possible using the data captured by FEMS.
Wellness Resources
Provincial Wellness Resources for DoBC Members
PhysicianHealth.com - 24/7 access to a counselor hotline, will connect DoBC members to 18 counseling sessions/lifetime; also access to same for a primary relative of the DoBC member
Regional Wellness Resources for Department Heads
Physicians Leads for FHA Regional Physician Wellness Program
- Dr Connie Ruffo: [email protected]
- Dr Laura Kelly: [email protected]
Site Based Physician Wellness Representatives on Regional Wellness Table
- SMH - Dr Lawrence Yang & Dr Davinder Sandhu
- LMH - Dr Sarah Lord [email protected]
- RCH - Dr Urvi Joshi & Dr Mikel Segal [email protected]
- BH - Dr Urvi Joshi & Dr Paul Johar [email protected] [email protected]
- RMH - Dr Laura Kelly
- CGH - Diala El-Zammar [email protected]
- PAH - Dr Connie Ruffo
- MMH - unfilled
- ARH - unfilled
- DH - unfilled
- FCH - unfilled
- SND DoFP - Dr Sujatha Nilavar [email protected]
FHA Regional Program for Respectful Workplace
Report incidents of disrespect when need mediation: [email protected]
DoBC & FHA Psychological Safety Team
Report verbal or physical violent incidents or risks for advocacy:
- Dr Shereena Khan via Eileen Janel: [email protected]
- Linda Roseborough: [email protected]
Violent Incident Reporting Tool
Provincial database for improving health system: https://incident.healthcarebc.ca/
Peer Support for IMGs from UBC CPD
Wellness Speakers For Grand Rounds
- Liz Froese - Physician Coach (urban family doc), runs in-person workshops for regional Wellness program [email protected]
- Dr Cecile Andreas - Physician coach, rural family doc, can run online workshops on any wellness topic [email protected]
- Dr Sarah Lea - Physician coach, Victoria based, recent ted talk on boundaries and living a meaningful life https://www.revivephysicians.com/about
- Dr Marietta Van Den Berg - psychiatrist, can speak on variety of topics including peer support and compassion fatigue and wellness [email protected]
- Dr Linda Uyeda - family doctor, speaks on complex trauma and resilience, on neuroscience of trauma, on co-regulation and attachment theory and its impact on life balance [email protected]
- Dr Susan Biali Haas - ex ER resident, now family doctor - speaks on literature around wellness and boundaries and moral distress https://susanbiali.com/
- Dr Jillian Horton - Manitoba based Internal Medicine doctor - has experience running mindfulness based stress reduction & plenaries on wellness culture [email protected]
- Dr Tait Shanafelt - an expert in the role of Executive Wellness Officer, a co-author on most of the seminal literature in physician wellness work (650) 498-6000
- Dr Lawrence Yang - QI Coach - Joy in Work Collaborative Workshop facilitator - run multi-day collaboratives that support workplace process improvement using the Joy in Work Framework from the IHI - 778-877-4283
- Dr Daniel Dodek - Narrative Medicine workshops - [email protected]
- Dr Robert McDermid - certified mindfulness facilitator, lived experience of health systems’ leadership, speaker on flow states [email protected]
- Dr Anne McNamara - Physician Coach, conducts peer coaching 1:1 and leads online workshops on topics like communications, difficult conversations, burnout, wellness, boundaries, leadership [email protected]
Educational programs for Leading for Wellness in Healthcare
- IHI’s Leading for Wellbeing Course (covered by DoBC JCC scholarship when scholarship available) https://www.ihi.org/education/training/workforce-well-being-leadership-professional-development-program
- IHI’s QI Coaching course - for coaching health systems process improvement efforts and QI projects. (covered by DoBC JCC scholarship when scholarship available) https://www.ihi.org/education/training/improvement-coach-professional-development-program-feb-2025
- Dr Ron Epstein’s - Mindful Practice in Medicine https://www.ronaldepstein.com/events
- Schwartz Center for Compassionate Care - Schwartz Rounds facilitation - https://www.theschwartzcenter.org/programs/schwartz-rounds/
- Atleos Compassionate Leadership - funded via RCCBC for 6 hours of sessional per day x 2 days in Squamish. [email protected]
- Conference on Physician Health https://www.international-conference-physician-health.org/
- How to facilitate good conversations and meetings in your team: https://www.liberatingstructures.com/
- Canadian Women in Medicine Conference - various wellness leadership topics https://www.conference.cwimgather.com/
- Courageous Conversations: https://www2.gov.bc.ca/gov/content/overdose/what-you-need-to-know/courageous-conversations
- University of Alberta Crucial Conversations: https://marketplace.ualberta.ca/products/crucial-conversations-via-zoom-october-2024
BC based Physician Retreat Experiences
- Dr Jennifer Baxter’s Physician Wellness retreats for Women in Medicine - Sechelt [email protected]
- Dr Mark Sherman - Hollyhock mindfulness based stress reduction retreats https://livingthismoment.ca/
- Revive Physicians - fantastic testimonies from this women in medicine focused retreat that includes professional coaching and peer-support https://www.revivephysicians.com/about
Wellness Literature
- Joy in Work White Paper: https://www.ihi.org/resources/white-papers/ihi-framework-improving-joy-work
- Mayo Clinic Strategies for Reducing Burnout https://www.amazon.com/Mayo-Clinic-Strategies-Reduce-Burnout/dp/0190848960
- Dr Shanafelt Organization Wide Approaches to Wellness https://www.mayoclinicproceedings.org/article/S0025-6196(22)00650-4/fulltext
- Wellness Centred Leadership https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8078125/
Free Wellness Leadership in Healthcare Videos
- Dr. Tait Shanafelt for American Medical Association https://youtu.be/W4AKv3Bh1o4?si=MuJtVFiQ4RhPzftx
- Dr Shanafelt on Crisis of Burnout https://youtu.be/I7iWkG93ZHQ?si=Q_Ku-rfxFGwruoYM
- Dr Don Berwick on Burnout https://youtu.be/THOnntrEpvA?si=O3tc2r-hNTbP5UAV
- Dr Don Berwick on Self-Compassion for healthcare leaders https://youtu.be/L1kXNe9c158?si=_5bRAkDl5aKuQvBC